RETURNS / EXCHANGES


RETURNS / EXCHANGES

Shopping with FOHXIA is fun, easy and quick.. As it should be! But if you don't love your item we have a super simple return policy. Making it worry free and easy to shop with us. 

SWIM & INTIMATES

Under Australian Consumer Law, we cannot accept products that are intimates or sanitary goods, including swimwear and lingerie to be exchanged or refunded. FOHXIA has a very strict Return policy and cannot make exceptions. This includes Swim Tops as well as Bottoms.

Please choose your items carefully and use the sizing charts to help you with the perfect fit!

 

CLOTHING 

-You can return any full price item within 14  days of purchase for an E- store Credit 

- Sale items cannot be exchanged or refunded

-We don't offer refunds for change of mind or incorrect sizing, including orders using Afterpay

-Please take due care when trying on any product(s) 

 

CONDITION OF RETURN

-All product(s) must be returned:
unworn and unwashed
with all original tags still attached
not smell of perfume, deodorant or washing powder & Free of make-up or tan marks 

 

In the event of a faulty Item:

  • Please email FOHXIA@HOTMAIL.COM as soon possible so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. We will then ask you to return your item to us within 7 days from date of shipping. For international orders all claims must be lodged within 25 days from date of shipping. Please do not use any faulty items. Items must be in original condition and must not have been                   worn, altered or washed.  We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.
                                FOHXIA@HOTMAIL.COM